Delivery & Returns

Orders will be dispatched within 48 hours of receiving cleared payment.
Free local delivery is an option for customers in and around Dagenham. You should be able to choose this once you have entered your postal address.
All orders over £25 will qualify for FREE standard UK delivery.
All orders under £25 will cost £2.50 for standard UK delivery.
Standard UK delivery will normally be via Royal Mail but for heavy or larger orders, we may send via DPD.
You will  have the option to upgrade your delivery choice during checkout if you wish to.


In the event of an item being faulty or damaged, please email us as soon as you can within 7 days of receiving the item and a refund will be given upon receipt of the returned item or clear photographs of the fault or damage depending on what we discuss when you first email us. we will pay for the return postage if an item is faulty or damaged.

If you change your mind about your purchase, items can be returned for a full refund (minus the postage) in an unused condition within 14 days of receipt. Buyer will be responsible for paying the return postage.
If you wish to return an item between 14 and 30 days after purchase, we will not be able to refund but will offer an exchange which can be any items to the value of your original purchase.

After 30 days, I'm afraid there isn't really anything we can do but that would be dependent on circumstances so please do still contact us to discuss. 

Dog treats and natural supplements/products cannot be returned for any reason.

Europe and United States Shipping & Returns

Orders will usually be shipped within 2-3 business days.  All orders will be sent via a tracked and signed delivery service. It is the customers responsibility to check if the items ordered are allowed to enter their country from the UK and any rules that customs may have such as, only 1 litre of liquid to be sent into the United States etc are the customers responsibility to look into BEFORE ordering.
Orders may be cancelled and refunded or partially refunded if we encounter any issues trying to send the order.

Returns not accepted so please be sure that everything you order, you actually want. 
Please email with any questions and we will do our best to help.